Question 1

What is SRTGen.com?

Accepted Answer

SRTGen is an AI-powered platform that automatically transcribes, translates, and styles subtitles for your short-form and long-form videos. It is designed to save you hours of manual editing.

Question 2

Do I need to download any software?

Accepted Answer

No! SRTGen is completely cloud-based. You can upload videos directly from your browser or even paste social media links to import videos automatically.

Question 3

Is there a free trial?

Accepted Answer

Yes, we offer a free tier that gives you signup credits to test out our AI transcription, translation, and subtitle burning features before committing to a paid plan.

Question 4

How accurate is the transcription?

Accepted Answer

Using state-of-the-art AI models, SRTGen delivers speech-to-text accuracy of up to 99% for clear audio. Our engines are highly resilient to background noise, music, and overlapping speakers.

Question 5

How accurate is the AI translation?

Accepted Answer

We offer two levels of AI translation: Basic and Pro. For a detailed comparison of their features, accuracy levels, and pricing, please visit our Pricing Page.

Question 6

Which languages are supported?

Accepted Answer

We support transcription in over 100 languages and instant translation in over 50 global languages. SRTGen features automatic language detection and can accurately process multiple languages within a single video segment.

Question 7

Can I edit the generated subtitles?

Accepted Answer

Absolutely. Professional subtitle editing is what we specialize in. Our world-class editor allows you to correct words, adjust timings with frame-accurate precision, and split or merge segments with total ease.

Question 8

Can I customize how the subtitles look?

Accepted Answer

Yes! You can choose from various viral and professional templates, or create your own by customizing fonts, colors, stroke, background, shadows, and word-by-word highlight animations.

Question 9

What formats can I export?

Accepted Answer

You can download professional subtitle files (SRT, VTT, ASS, TXT) for use in Premiere or Final Cut. Additionally, you can burn subtitles into your videos directly in your browser locally for instant results, or use our Cloud Burn feature for high-performance cloud rendering.

Question 10

Can I save my own custom templates?

Accepted Answer

Yes! Once you've perfected a subtitle style, you can save it as a preset. This allows you to apply your unique brand identity to any new video instantly, ensuring a consistent look across your social media channels.

Question 11

What resolution and quality is the final video?

Accepted Answer

Our Cloud Burn engine supports high-fidelity rendering up to 4K resolution. We prioritize high bitrates and color accuracy, so your videos look pristine when uploaded to TikTok, Reels, or YouTube.

Question 12

Is there a watermark on the videos?

Accepted Answer

No. We believe your content should be yours to keep. SRTGen does not add any watermarks to your burned videos, regardless of which plan you are on.

Question 13

What is the @SRTGenBot on X?

Accepted Answer

It's our automated social bot. Once you connect your X account to your SRTGen profile, you can reply to any video on X tagging @SRTGenBot, and it will automatically reply with a newly subtitled version of that video.

Question 14

How does the bot know what to do?

Accepted Answer

Our AI understands natural language. You can tweet '@SRTGenBot translate this to Spanish' or '@SRTGenBot add big yellow captions' and it figures out the rest automatically.

Question 15

Does this cost extra?

Accepted Answer

No! Every plan comes with an included X (Twitter) quota that resets automatically every month. The number of allowed interactions per month depends on your chosen subscription level.

Question 16

How long does it take for SRTGenBot to reply?

Accepted Answer

Typically less than 10 minutes. Our automated system polls for mentions every few minutes and processes them sequentially to ensure the best possible subtitle quality.

Question 17

What if the tweet has multiple videos?

Accepted Answer

We process one video per request. To target a specific video, include the number in your tweet (e.g. "video 2"). If no number is specified, our bot will automatically subtitle the first video found.

Question 18

Does the account need to be public?

Accepted Answer

Yes, SRTGenBot can only process tweets from public accounts. If the account or the specific tweet is private, our bot won't be able to fetch the content.

Question 19

What if the reply is nested in a long thread?

Accepted Answer

To keep things accurate, SRTGenBot only looks for media in the immediate parent tweet. If the video you want to subtitle is further up the thread, please mention the bot in a direct reply to that specific post.

Question 20

Why was my X quota used if the transcription failed?

Accepted Answer

We consume an 'Ask X' quota as soon as we make a request to the X API to process your mention, as this is a billed interaction on our end. However, your SRTGen transcription credits are protected—they are only deducted for successfully subtitled videos.

Question 21

How does the credit system work?

Accepted Answer

Credits are the universal currency of SRTGen. We offer a transparent consumption model: 1 minute of AI Transcription costs 1 credit, while AI Translation costs 0.5 credits per minute, and Cloud Burn rendering costs only 0.25 credits per minute.

Question 22

What happens if I run out of credits?

Accepted Answer

If you've used your monthly allotment, you can either purchase 'On-Demand' top-ups or upgrade to a higher plan with a larger credit allowance. When you upgrade, your old plan is automatically canceled, and your new credit balance is activated immediately.

Question 23

Do my credits roll over to the next month?

Accepted Answer

Subscription credits are refreshed monthly and do not roll over. However, any 'On-Demand' credits (top-ups) you purchase are permanent and will remain in your account until you use them.

Question 24

Can I cancel my subscription anytime?

Accepted Answer

Yes, you have full control. You can cancel your subscription at any moment through the billing portal. You will retain all your plan benefits and credits until the end of the current billing cycle.

Question 25

What is your refund policy?

Accepted Answer

All purchases are generally non-refundable. Subscription and top-up credits are final once processed. However, we reserve the right to issue account credits or refunds at our sole discretion in exceptional cases, such as documented service outages or billing errors.

Frequently Asked Questions

Getting Started