Privacy Policy

1. Overview

SRTGen.com ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have regarding your information when you use the SRTGen.com platform. This Policy applies to the SRTGen.com website, our web application, Developer API, and the @SRTGenDotCom social automation feature on X (formerly Twitter). By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Service. **Legal Basis (for EEA/UK users):** If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases: performance of a contract (to provide the Service), legitimate interests (improving services, fraud prevention), consent (marketing communications), and legal obligation (compliance with laws).

2. Data We Collect

**Account Information:** When you register, we collect your name, email address, and (if applicable) a hashed password. If you register via OAuth (e.g., Google), we receive your name, email, and profile picture from your chosen provider. **Payment Information:** We collect billing-related information including your Stripe customer ID, subscription plan, subscription status, and billing period dates. We do not store full credit card numbers — all payment details are handled securely by Stripe, Inc. **Content You Upload:** We store the video files, audio files, voice recordings (voice samples uploaded for training custom voice clones), local screen or webcam recordings captured via the in-browser Screen Recorder, processed output files (dubbed audio, subtitled videos, SRT/VTT/ASS exports), thumbnail images, and any source URLs you paste (for link-based imports). These are stored in Backblaze B2 cloud storage. **AI Processing Data:** When you use transcription, translation, voice dubbing, or voice cloning, audio content and voice samples are sent to third-party AI providers (AssemblyAI, Google Gemini, ElevenLabs, and/or Cartesia). These providers transiently process your audio to perform these tasks. We encourage you to review their respective privacy policies: - AssemblyAI: https://www.assemblyai.com/privacy-policy - Google Gemini / Vertex AI: https://policies.google.com/privacy - ElevenLabs: https://elevenlabs.io/privacy - Cartesia: https://cartesia.ai/privacy **X Account Credentials:** If you connect an X account for the @SRTGenDotCom automation feature, we store your X user ID, username, profile image URL, and OAuth access credentials (tokens). These are stored encrypted and used solely to enable X bot automation on your behalf. **Usage Data:** We automatically collect metadata about your use of the Service, including: project creation and processing logs, credit deduction records, job status history, API key creation and usage timestamps, and error logs. This data is used for service delivery, billing accuracy, and debugging. **Communication Data:** If you contact us via the Contact form or email, we store your name, email address, inquiry type, and message content (including any attachments you upload). **Feedback & Analytics:** We collect feedback submissions, doc helpfulness ratings, and general platform usage analytics (aggregated and anonymized where possible). We do not currently use third-party analytics cookies. **Device & Technical Data:** We may collect your IP address, browser type, operating system, and referring URLs for security, rate limiting, and fraud prevention purposes.

3. How We Use Your Data

We use your personal data for the following purposes: **Service Delivery:** - To create and manage your account - To process video files and generate AI-powered subtitles - To execute Burn Video rendering jobs and export subtitle files - To operate the @SRTGenDotCom X automation on your behalf - To manage and provision your credit balance and subscription benefits - To provide Developer API access **Billing & Payments:** - To process subscription payments and credit top-up purchases via Stripe - To send invoices, receipts, and billing notifications - To manage subscription renewals, upgrades, downgrades, and cancellations **Security & Trust:** - To authenticate your identity and secure your account - To detect and prevent fraudulent activity, unauthorized access, and abuse of quotas or the credit system - To enforce our Terms of Service and Acceptable Use Policy **Service Improvement:** - To analyze aggregated usage patterns and improve AI model accuracy - To prioritize feature development based on user behavior - To debug technical issues and resolve errors **Communication:** - To respond to your support requests and contact form submissions - To send transactional notifications (e.g., job completion, billing alerts) - To send product updates, new feature announcements, and promotional communications (you can opt out at any time) **Legal Compliance:** - To comply with applicable laws, regulations, court orders, and law enforcement requests

4. Data Sharing & Third Parties

We do not sell your personal data. We share data only in the following circumstances: **AI Processing Providers:** Audio content and voice samples from your projects are transmitted to AssemblyAI, Google Gemini, ElevenLabs, and/or Cartesia for transcription, translation, dubbing, and custom voice generation. These providers act as data processors under appropriate data processing agreements. **Cloud Storage:** Your files are stored in Backblaze B2 cloud storage. Files are transmitted over encrypted connections and stored with access controls. **Hosting & Infrastructure:** Our website, www.srtgen.com, and its underlying web infrastructure are hosted and secured using Cloudflare. Cloudflare processes website traffic, including IP addresses, for performance routing, CDN delivery, and security purposes. **Payment Processor:** Billing data is processed by Stripe, Inc. Stripe is an independent data controller for payment-related data. We receive only non-sensitive billing metadata (customer ID, subscription status). **Authentication Providers:** If you use OAuth login (e.g., Google), your authentication is handled by the respective provider. We receive only the profile data they share (name, email, avatar). **X (Twitter) API:** The @SRTGenDotCom feature interacts with the X API using your connected account credentials to post automated replies. Your X usage data may be subject to X's own privacy policy. **Email Service Provider:** We use a transactional email service to deliver account verification, password reset, billing, and notification emails. **Legal Disclosure:** We may disclose your data to law enforcement, government agencies, or courts when required by law, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of SRTGen.com, our users, or the public. **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy. **Aggregated / Anonymized Data:** We may share aggregated, non-identifiable data (e.g., total active users, average processing times) publicly or with partners for research and marketing without restriction.

5. Data Retention

We retain your personal data for as long as necessary to provide the Service and comply with legal obligations. **Account Data:** Retained for the duration of your active account, plus up to 90 days after account deletion (to allow for disputes or recovery requests). After 90 days, your personal identifiers are purged. **Uploaded Files & Projects:** Video files, audio files, processed outputs, and project records are retained while your account is active. Files associated with deleted projects are queued for deletion from cloud storage within 30 days. Upon account deletion, all files are scheduled for permanent deletion within 90 days. **Billing Records:** Transaction and subscription records may be retained for up to 7 years in accordance with financial regulation and tax law requirements, even after account deletion. **AI Processing Logs:** Transcription and translation job metadata (status, timestamps, credit usage) are retained for up to 2 years for audit and billing accuracy purposes. **X Account Credentials:** Stored while your X account remains connected. Revoking your X connection from the dashboard will delete stored access tokens within 24 hours. **Contact & Feedback Data:** Inquiry records are retained for up to 3 years to maintain communication history and resolve disputes.

6. Data Security

We implement industry-standard security measures to protect your data: - **Encryption in Transit:** All data transmitted between your browser and our servers uses TLS/HTTPS encryption. - **Encrypted Storage:** Sensitive credentials (including X OAuth tokens and API keys) are encrypted at rest. - **Access Controls:** Our infrastructure uses role-based access controls. Only authorized personnel with a business need can access production data. - **API Key Security:** API keys are displayed only once at creation and stored as one-way hashed values. We display only the last 4 characters for identification. - **Session Security:** User sessions are protected with signed, short-lived tokens. Inactive sessions are automatically expired. - **Rate Limiting:** Our API and authentication endpoints are rate-limited to prevent brute-force attacks and abuse. - **Regular Audits:** We conduct periodic security reviews of our systems and third-party integrations. **No System is Perfect:** Despite our efforts, no security system is completely invulnerable. In the event of a data breach that affects your personal data, we will notify you as required by applicable law (typically within 72 hours of discovery for EEA residents). If you discover a security vulnerability, please disclose it responsibly via our [Contact Us](/contact) page.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data: **Right to Access:** Request a copy of the personal data we hold about you. **Right to Rectification:** Request correction of inaccurate or incomplete personal data. **Right to Erasure (Right to be Forgotten):** Request deletion of your personal data, subject to our legal retention obligations. **Right to Restriction:** Request that we limit how we process your data in certain circumstances. **Right to Data Portability:** Receive your data in a structured, machine-readable format. **Right to Object:** Object to processing based on legitimate interests or for direct marketing purposes. **Right to Withdraw Consent:** Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting prior processing. **California Residents (CCPA/CPRA):** California residents have the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell data), the right to delete, the right to correct, and the right to non-discrimination for exercising these rights. **How to Exercise Your Rights:** Submit a request via our [Contact Us](/contact) page with the subject line "Privacy Rights Request." We will respond within 30 days (or as required by applicable law). We may ask you to verify your identity before processing your request.

8. Cookies & Tracking Technologies

**Essential Cookies:** We use session cookies and authentication tokens that are strictly necessary for the platform to function (login state, CSRF protection, session management). These cannot be disabled. **Functional Preferences:** We use browser local storage to save preferences like language or theme selection to improve the user experience. **Analytics:** We may use privacy-respecting analytics to understand aggregate usage patterns. We do not use Google Analytics. Where third-party analytics are used, data is anonymized and no cross-site tracking occurs. **No Advertising Cookies:** We do not use cookies for advertising or behavioral profiling. We do not participate in ad networks or retargeting programs. **Managing Cookies:** You can manage or delete cookies through your browser settings. Disabling essential cookies will affect the functionality of the platform.

9. International Data Transfers

SRTGen.com processes and stores data in server locations that may include regions outside your country of residence, including the United States and European Union. If you are located in the EEA or UK, we ensure that international data transfers are protected by appropriate safeguards, including: - **Standard Contractual Clauses (SCCs):** We use EU-approved SCCs with our data processors where required. - **Adequacy Decisions:** We rely on adequacy decisions where available. - **Backblaze B2:** Data may be stored in US-based servers. We use Backblaze's data processing addendum compliant with GDPR requirements. - **AI Providers:** AssemblyAI and Google Gemini have their own international data transfer mechanisms. We recommend reviewing their policies for details on data residency.

10. Children's Privacy

SRTGen.com is not directed at children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will promptly delete that information. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately via our [Contact Us](/contact) page.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will: - Update the "Last Updated" date at the top of this page - Notify registered users via email to their account email address - Display a prominent notice on the platform for a reasonable period We encourage you to review this Policy periodically. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.

12. Contact & Data Controller

SRTGen.com is the data controller responsible for your personal data. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team: **Contact:** via our [Contact Us](/contact) page **Website:** https://www.srtgen.com For EEA/UK users, if you are not satisfied with our response to your privacy request, you have the right to lodge a complaint with your local data protection authority.

Every Scale Needs Powerful Tools

Powerful AI-driven capabilities designed to make your subtitling workflow 10x faster.

Word-level Precision Editing

Our deep learning models capture every word with up to 99% accuracy, even with background noise or music.

Break Barriers with RTL Support

Instantly translate your subtitles into 50+ languages with full support for RTL and special characters.

High Quality & Low Prices

Get professional-grade results for a fraction of the cost. No hidden fees, just honest, scalable pricing.

Tag @SRTGenDotCom on X

Connect your social accounts and let our AI automatically generate and post subtitles for your Reels, Shorts, and TikToks.

Watch Without Sound

Up to 85% of social video views happen with the sound off. Furthermore, 69% of consumers watch muted in public places.

Global Viewers

On average, over two-thirds of a creator's audience watch time comes from outside of their home area.

Americans Prefer Subtitles

Over 50% of Americans prefer watching content with subtitles, a trend led by 70% of Gen Z viewers.

Non-English Preferences

76% of online consumers prefer to buy products in their native language, and 40% will never buy from websites in other languages.

Subtitles Boost Retention

Viewers are 80% more likely to watch a video to the very end if subtitles or captions are available.

Native Language Preference

80% of international viewers prefer watching video content in their own native language, making localization critical for global reach.

Watch Time Increase

Videos with closed captions and subtitles experience an average increase in watch time of 12% to 25%.

Real-Time Processing

AI transcription processes audio at 3-5x real-time speed, converting hours of meetings or interviews into text in minutes.

Manual Effort Required

Human transcriptionists typically require 4 to 6 hours of work to transcribe just 1 single hour of audio or video.

Transcription Cost Cut

AI transcription reduces costs to as low as $0.01 per minute, compared to $1.50+ per minute for manual transcription services.

Localization Savings

Traditional dubbing agencies charge $50–$150+ per minute, whereas AI voice cloning dubbing starts at under $0.50 per minute.

Podcast Drop-off Rate

Approximately 19% of audio content listeners will instantly stop listening to a show due to poor audio quality or noise.

Low Audio, Low Trust

Scientific research shows that poor audio quality significantly reduces how intelligent, likeable, and trustworthy a speaker is perceived to be.

Cognitive Fatigue Drop

Excess background noise forces the listener's brain to work harder, causing most listeners to drop off within 2 minutes.

Global South Growth

More than 60% of the world's Christians live in the Global South (Africa, Asia, and Latin America). Translating sermons and prayers is essential for global outreach.

Global Christian Faith

Over 2.6 billion people identify as Christian globally. Translating prayers, scripture audio, and worship videos bridges linguistic gaps across diverse faith communities.

Hearing Loss Impact

Over 1.5 billion people (20% of the global population) live with hearing loss. Without captions on videos, they miss key parts of the message.

International e-Learners

Over 80% of top online learning platforms' students reside outside the United States. Localizing courses expands your addressable student base by up to 5x.

Higher Comprehension

Studies on multimedia learning show that adding subtitles and voiceovers to educational videos boosts material comprehension by over 30% for diverse students.

Preference for Video

83% of employees prefer to consume training and informational content via video rather than text-only documentation.

Online News Video Reach

77% of online consumers globally watch digital news videos each week. Translating and subtitling reports allows newsrooms to tap into global markets.

Social News Consumption

54% of global audiences access news via social networks and video platforms. Adding timed captions is key to capturing silent social feeds.

Muted Mobile Views

92% of online consumers watch videos with the sound off on mobile devices. Captions are crucial to deliver news stories without audio.

Weekly Time Savings

Over 62% of corporate professionals save more than 4 hours weekly by using automated AI transcription for meeting logs and action items.

Communication Gaps

67% of global employees collaborate with team members who speak different primary languages, highlighting the need for translated communications.

Productivity Increase

Standardized video onboarding and localized training materials increase new hire productivity by over 50%.

Inclusion & Accessibility

Over 80% of virtual event organizers report that providing real-time captions and transcripts significantly improves attendee retention and accessibility.

Unique Search Traffic Boost

Case studies on publishing transcripts of audio and video content show an average 6.68% increase in unique search engine visitors.

Higher Watch Times

Post-event on-demand replays localized with automated subtitles and voice dubbing experience a 40% boost in viewer watch time and completion rate.

AI Transcription Accuracy

Advanced AI models transcribe qualitative research interviews at over 95% accuracy under clean acoustic conditions.

Research Efficiency Gain

Qualitative researchers report saving up to 80% of transcription and coding time by using searchable AI transcripts instead of manual methods.

Global Focus Groups

Translating and captioning participant videos unlocks qualitative focus groups across 100+ language demographics, allowing seamless international insights.

Audiobook Listener Growth

Localizing audiobook catalogs into major global languages like Spanish, French, and German expands your listenership footprint by up to 3.5x.

Voice Production Savings

Using AI narration and voice cloning reduces the cost of multilingual voiceover production by over 95% compared to booking studio talent.

Natural Voice Retention

Synthesized audiobooks that keep natural breathing, inflection patterns, and emotional pacing see 45% higher retention than basic mechanical text-to-speech.

International Gaming Market

Over 70% of global gaming revenue is generated outside of North America. Localizing game trailers, store pages, and audio devlogs is key to global sales.

Character Dubbing Savings

AI voice cloning and automated dialogue dubbing reduce character voice production budgets by over 90% compared to traditional recording sessions.

Players Enable Subtitles

Over 80% of modern video game players keep subtitles enabled during gameplay and cinematic cutscenes for narrative clarity.

Viewership Growth

Adding localized subtitles and multilingual captions to product videos increases global viewership by up to 40%.

Consumer Purchase Intent

76% of online shoppers prefer to buy products with information available in their native language, and 40% will never buy from websites in other languages.

Higher Video Completion

Adding timed captions on marketing videos on LinkedIn, Facebook, and Instagram boosts video completion rates by 80%, ensuring your pitch is heard.

Transcription Boosts Completion

Providing transcripts alongside podcast audio increases overall episode completion rates by up to 80% for listeners.

Frequently Asked Questions

Quick answers to get you started with SRTGen

Trusted by 10,000+ Creators

> "The one-click dubbing is genuinely impressive. Upload, pick a language, done. The background music stays intact." > — **@Rivera** > "works great" > — **@Chen** > "We localize training videos into Spanish, French, and Japanese for global teams. One-click dubbing handles all three without any manual steps. The vocal separator keeps the original background audio clean." > — **@Thorne** > "good tool" > — **@Rossi** > "The emotion preservation is better than I expected. The dubbed voice doesn't sound flat or robotic — it actually keeps the pacing and pauses from the original." > — **@Wilson** > "I used my own cloned voice to dub a product video into French. Took about ten minutes total from clone to final export." > — **@Tanaka** > "The background music staying intact after dubbing is the thing that surprised me most. Other tools I tried would just drop it." > — **@Smith** > "really solid" > — **@Gomez** > "I do freelance video localization. Being able to use a cloned voice for dubbing instead of hiring voice talent for every language saves me a lot of budget." > — **@Harris** > "just works" > — **@Mason** > "The Speech Dubbing mode is great when I need more control over individual lines. One-click for bulk content, speech mode for detailed work." > — **@Lopez** > "100+ languages and the output actually sounds natural. Recommended." > — **@Patel** > "pretty good overall" > — **@Elena** > "I was worried the dubbed voice would sound off, but the tone and pacing match the original well. Clients haven't complained." > — **@Jack** > "Using a voice clone to dub into multiple languages is a game changer for solo creators. I don't need to hire different voice actors anymore." > — **@Amy** > "very useful" > — **@Brian** > "The vocal separator is what makes the output feel professional. Background music and effects stay exactly where they should be." > — **@Clara** > "Solid platform. I've been using it for about three months for client video work and it's been reliable." > — **@Dennis** > "does what it says" > — **@Evgeny** > "We use it to dub all our course videos. Spanish and Portuguese versions are up now. The quality is good enough that students haven't noticed it's AI-dubbed." > — **@Marie** > "The one-click flow is fast. Upload, choose language, export. That's it." > — **@Radu** > "very good" > — **@Franco** > "I run a small production studio. Having dubbing, voice cloning, and vocal separation all in one platform without managing multiple subscriptions makes a real difference to our workflow." > — **@Etta** > "solid and reliable" > — **@Lukas**

Frequently Asked Questions

What is SRTGen and how does it work?

SRTGen is a full-featured video localization and subtitling platform. We offer a timeline-based Subtitle & Localization Studio, screen recorder, and quick converter tools alongside advanced AI tools that automatically transcribe, translate, generate voice-overs, and dub your video content.

Is it really free to start?

Yes! When you sign up, you'll receive 20 free credits to test our premium AI tools (such as AI dubbing and transcription). Furthermore, our core Subtitle & Localization Studio, screen recorder, and basic converter/compressor tools are free to use for everyone.

How does AI Dubbing & Voice Cloning work?

You can clone your own voice or select professional templates to translate videos. The AI automatically matches your cloned voice, emotional tone, and speech timings in multiple languages for realistic localization.

What are the limits on the Screen Recorder?

Free users can record up to 5 minutes per video and save up to 20 projects. Subscribers (Starter, Pro, Business) unlock unlimited recording length and unlimited projects with high-definition rendering options.